Returns & Exchanges
At Ludovic Moissanite, we want you to be completely captivated by your jewelry; if you are not entirely satisfied, we offer a 30-day return window for all unworn, original-condition pieces. Our commitment to quality ensures a seamless exchange or refund process to maintain your absolute peace of mind.
Initiate Your Request
Visit our online returns portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA).
Secure Packaging
Place the moissanite jewelry in its original luxury presentation box and secure it within a padded shipping carton to prevent damage during transit.
Complimentary Shipping
Attach the prepaid insured shipping label provided by our team and drop off the package at any authorized carrier location.
Inspection and Refund
Once our gemologists verify the stone's authenticity and item condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing