Frequently Asked Questions
Everything you need to know about Ludovic Moissanite jewelry.
What is the quality of Ludovic Moissanite stones?
Every Ludovic Moissanite stone is hand-selected and features a D-color grade with VVS1 clarity, ensuring maximum brilliance and fire that rivals traditional diamonds.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
Do you offer a warranty on your jewelry?
Yes, we provide a limited lifetime warranty on all moissanite stones against loss of brilliance or color, along with a 12-month manufacturer warranty on the jewelry setting.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original, unworn condition for a full refund.
How should I care for my moissanite jewelry?
To maintain its sparkle, clean your jewelry with mild soap and warm water using a soft brush. Avoid harsh chemicals and store pieces separately to prevent scratching.
Are your metals hypoallergenic?
Absolutely. We use high-quality 14k or 18k gold and 925 sterling silver plated in rhodium, all of which are nickel-free and safe for sensitive skin.